Warranty &
After-Sales Service
An EMERA timepiece is a technical masterpiece and requires special attention. For this reason, we provide professional maintenance so that you can enjoy it throughout your life.
EMERA is a mechanism of infinite refinement that requires the know-how of one of our certified experts. The cost will depend on the kind of intervention to assure its proper function and longevity. Do not hesitate to contact us – together we will outline an optimal service plan for your timepiece.
Each EMERA watch is assembled by hand. It represents the ultimate achievement in craftsmanship and know-how in the exclusive world of fine watchmaking.
We are dedicated to providing you with the best in innovation, technology and service, to match the experience with your exacting standards every time.
An XXL guarantee for your timepieces
Concerned about the proper functioning of the watches leaving our workshops? We are pleased to offer an extensive maintenance service. Our watches are technical jewels that require specific attention. Like an ultra-sophisticated fighter plane, services must be performed regularly to ensure the proper functioning of your super mechanics.
Confident in the level of excellence of our watchmaking products, each EMERA watch is covered by a 10-year warranty. We offer you two (2) free maintenance services within the guarantee period. From this exclusive, unequaled offer we deliver ever more satisfaction with your timepiece.
Upon purchase our timepieces are delivered with a warranty card that confirms the origin of our products.
Moreover, you must never worry over any detail as we take care of the essentials. You will receive a reminder from our after-sales service department for the periodic maintenance of your watch.
WARRANTY
EMERA guarantees your watch for 10 years (120months) including two (2) services under the terms and conditions of this warranty, starting from the date of purchase.
The international EMERA warranty covers any material and manufacturing defects of your timepiece. During the warranty period, you will have the right to have any defect repaired free of charge.
I. Conditions
This ten-year warranty is valid on condition that the watch is serviced as well as checked for its water-resistance by an authorized EMERA service center every three years.
II. Invalidation
Any intervention by a non-authorized EMERA agent or damage resulting from misuse will invalidate the warranty.
III. The Emera warranty does not cover:
(a) defects and damages due to loss, theft or fire or other causes beyond our control.
(b) normal wear and tear and ageing (for example alteration of the color and/or material of non-metallic straps, such as leather, textile, rubber).
(c) any damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.).
(d) incorrect use of the watch and non-observance of the operating instructions provided by EMERA.
(e) any consequential or indirect damage resulting from the use, failure to operate, defects or lack of precision of the EMERA watch.
(f) the EMERA watch handled by non-authorized persons, or which has been altered in its original condition beyond EMERA’s control.
Neither the warranty nor the two (2) services included during this ten (10) year period include packing, shipping, and insurance.
If you have any questions about after-sales service or the warranty, please contact our concierge service for guidance at warranty@emera.swiss.
The warranty is transferable during the ten-year period to all successive owners of the watch on the condition that EMERA is duly notified of transfer of ownership. For repairs under warranty, please provide the individual number of your watch.
The warranty is valid only if the online certificate has been duly completed and dated by an official agent of EMERA.
Warranty cards bear a unique number assigned to the individual serial number of each watch.
